Information About

An Extension of Your Veterinary Team

We are here to serve the pets, pet families, and veterinarians of Volusia, Flagler, Seminole, and Lake counties, and we are ready to handle emergencies at night, on weekends, and on holidays. Our approach is always one of collaboration as we respect the relationship you have with your clients.

At our spacious, well-equipped, conveniently located new hospital, we can provide your referred patients with comprehensive emergency services including:

You Can Refer Your Patients to Us

Cropped shot of a veterinary doctor in blue uniform and stethoscope holding guinea pig on hands. Animal healthcare concept
We are here to be an extension of the care you provide to your patients. You can feel comfortable referring clients to us if:

Making a Patient Referral

You may direct your clients to AEHD for after-hours emergency care in the following ways:

Answering Machine/
Call Forwarding

Your voicemail or answering service may provide your clients with our telephone number for after-hours care. You may also set your phones on call forward to automatically transfer after-hours calls to our telephone number.

Window Decal

We can provide a free window decal for display on your front door that informs clients arriving after hours of the location and telephone number of our hospital. Not only do clients appreciate this, but it also meets the requirements of the Veterinary Medical Board for providing such notice.

Emergency Service Materials

Magnets and small brochures on our ER services are available to you in bulk to distribute to your clients as needed. If you need additional supplies, please contact our Hospital Manager,
Valerie Blake.

Communication & Collaboration

As an emergency hospital, our goal is to support you as the primary care veterinarian. That means educating our clients about the kind of care we provide (we do not offer routine or wellness services), ensuring they have a relationship with a primary care veterinarian, and communicating with that clinic about their patient’s visit.

We ask all clients to list their veterinarian on their pet’s intake form, allowing us to fax or email a discharge summary. We keep detailed medical records for every patient we see, and we always encourage clients to follow up with their primary care veterinarian after their visit. We believe that by working closely with primary care veterinarians, we can coordinate care and improve patient outcomes.

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