Information About
Veterinary
Referrals
An Extension of Your Veterinary Team
We are here to serve the pets, pet families, and veterinarians of Volusia, Flagler, Seminole, and Lake counties, and we are ready to handle emergencies at night, on weekends, and on holidays. Our approach is always one of collaboration as we respect the relationship you have with your clients.
At our spacious, well-equipped, conveniently located new hospital, we can provide your referred patients with comprehensive emergency services including:
- Emergency surgery
- Cesarean section
- Laceration repair
-
Advanced diagnostic testing (ultrasound, endoscopy,
CT scan) - Onsite STAT laboratory
- Digital cytology (pathology reports in less than two hours)
- Overnight monitoring
- Radiographic interpretation
You Can Refer Your Patients to Us
- A client has an emergency with their pet outside of your regular office hours
- You feel a patient requires intensive care or monitoring, including overnight and/or weekend case supervision
- A patient requires more advanced diagnostic testing than available at your clinic
- A patient requires or may require administration of blood products or constant rate infusion drug therapy
- A patient requires overnight post-surgical or post-anesthesia monitoring and supervision and/or pain management
Making a Patient Referral
You may direct your clients to AEHD for after-hours emergency care in the following ways:
Answering Machine/
Call Forwarding
Your voicemail or answering service may provide your clients with our telephone number for after-hours care. You may also set your phones on call forward to automatically transfer after-hours calls to our telephone number.
Window Decal
We can provide a free window decal for display on your front door that informs clients arriving after hours of the location and telephone number of our hospital. Not only do clients appreciate this, but it also meets the requirements of the Veterinary Medical Board for providing such notice.
Emergency Service Materials
Magnets and small brochures on our ER services are available to you in bulk to distribute to your clients as needed. If you need additional supplies, please contact our Hospital Manager,
Valerie Blake.
Communication & Collaboration
As an emergency hospital, our goal is to support you as the primary care veterinarian. That means educating our clients about the kind of care we provide (we do not offer routine or wellness services), ensuring they have a relationship with a primary care veterinarian, and communicating with that clinic about their patient’s visit.
We ask all clients to list their veterinarian on their pet’s intake form, allowing us to fax or email a discharge summary. We keep detailed medical records for every patient we see, and we always encourage clients to follow up with their primary care veterinarian after their visit. We believe that by working closely with primary care veterinarians, we can coordinate care and improve patient outcomes.